Last Updated: October 26, 2023
Hostivus (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [hostivus.com] and use our Website-as-a-Service platform (the “Service”). Please read it carefully.
If you do not agree with the terms, please do not access the site or use our services.
Information We Collect
We collect information that you provide directly and data about your use of our Service.
Personal Data You Provide:
- Identity & Contact Data: Name, email address, phone number, business name, and physical address.
- Commercial & Project Data: Information about your business needs, desired services, website content, and feedback.
- Financial Data: Billing address and payment information. All payments are processed by our third-party payment processor, Stripe. We do not store full payment card details on our servers.
- Communications: Records of our correspondence, including support tickets and chat logs.
Data Collected Automatically:
- Usage Data: IP address, browser type, operating system, access times, pages viewed, and the referring website.
- Cookies & Tracking Technologies: Data collected via cookies, web beacons, and similar tech. For details, see our Cookie Policy.
How We Use Your Information
We use the collected information for legitimate business purposes:
- To create, manage, and service your account and subscription.
- To process transactions and send related information.
- To respond to your inquiries and provide customer support.
- To send administrative messages, updates, security alerts, and (with your consent) marketing communications.
- To personalize your experience and improve our website and Service.
- To monitor and analyze usage trends for business optimization.
- To protect against, identify, and prevent fraud and other illegal activities.
- To comply with legal obligations and enforce our agreements.
Sharing Your Information
We do not sell your personal information. We may share it in the following situations:
- With Your Consent: When you direct us to share it.
- Service Providers (Third-Party Partners): We share data with trusted companies that perform vital functions for us, including:
- Payment Processing (Stripe)
- Cloud Hosting & Infrastructure
- Analytics & Performance Monitoring (e.g., Google Analytics, Microsoft Clarity)
- Customer Relationship & Communication Platforms
- These partners are bound by contract to use your information only to provide services to us.
- Business Transfers: In connection with a merger, sale of assets, or acquisition.
- Legal Obligations: If required to do so by law or in response to valid legal requests.
Data Retention
We retain your personal information for as long as your account is active and you are using our Service, and as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
To maintain the integrity of our systems (such as preventing abuse of our free audit offers), we may retain certain account identifiers for a longer period as defined in our internal policies. Upon account closure, we begin securely deleting or anonymizing your data from active systems, though some residual data may remain in backups for a limited time.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request copies of your data.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data under certain conditions.
- Restriction: Request we limit the processing of your data.
- Objection: Object to our processing of your data.
- Data Portability: Request transfer of your data to another service.
- Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise these rights, contact us at privacy@hostivus.com. We will respond within a reasonable timeframe and as required by applicable law.
Security of Your Information
We implement administrative, technical, and physical security measures designed to protect your data. However, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party sites not operated by us. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies.
Children’s Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.
International Data Transfers
Your information may be transferred to —and maintained on— computers located outside of your country, where data protection laws may differ. By using our Service, you consent to such transfer.
Changes to This Privacy Policy
We may update this policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of the Service constitutes acceptance of those changes.
Contact Us
For questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Hostivus Data Privacy
Email: privacy@hostivus.com