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Cancellation Policy

Cancel your Hostivus subscription anytime, for free. Use your dashboard or email to request cancellation. Services continue until your paid period ends, after which data is archived for 30 days before deletion.

Last Updated: October 26, 2023

We believe in partnerships without lock-ins. This policy clearly outlines how you can cancel your Hostivus subscription and what to expect when you do. It is designed for transparency and ease.

Your Right to Cancel

You may cancel your Hostivus monthly subscription at any time, for any reason. No long-term contracts or cancellation fees will ever be imposed.

How to Cancel

To ensure proper processing and confirmation, you must cancel through one of these official channels:

  • Self-Service Dashboard: The recommended method. Log into your Hostivus client dashboard, navigate to Billing > Subscription, and follow the cancellation prompts.
  • Email Request: Send a cancellation request from the email address associated with your account to support@hostivus.com. Include your business name for verification.

Verbal or chat requests are not considered official cancellation.

Effect of Cancellation

  • Service Continuity: Your website and services will remain active, and you will retain full access until the last day of your current paid billing period. We do not prorate or refund for partial months.
  • Future Charges: Cancellation immediately stops all future recurring charges. You will not be billed again.
  • Final Invoice: You will receive a final invoice confirming the cancellation and the date your service will end.

Data Handling After Cancellation

  • Immediate Access Loss: On the date your service ends, your access to the Hostivus client dashboard, support, and hosting environment will be terminated.
  • Website & Data: Your website files and database will be archived for a 30-day grace period from your service end date. During this time, you may contact us to purchase a one-time export service to migrate your site elsewhere. After 30 days, all associated data may be permanently deleted from our active systems as part of our standard data hygiene protocol. We are not responsible for data loss after this period.
  • Backups: It is your responsibility to ensure you have secured all necessary files and content before the service end date.

What We Do Not Provide Upon Cancellation

  • Source Code Ownership: Per our Terms of Service, you are granted a license to use the website we built for you. Cancellation does not grant you ownership of the underlying proprietary platform code, templates, or systems.
  • Free Migration: We do not provide free website migration or transfer services. A dedicated migration service is available as a paid add-on.
  • Post-Cancellation Support: Technical support, updates, and hosting services cease immediately upon service termination.

Re-activation

Should you wish to return, you are welcome to re-subscribe at any time. Please note that re-activation may involve a new setup fee if your site data has been purged from our archives.

Our Right to Suspend or Terminate

We reserve the right to suspend or terminate service immediately for violations of our Acceptable Use Policy, non-payment, or fraudulent activity, as outlined in our Terms of Service. This is separate from your voluntary cancellation rights.

Contact for Cancellation Assistance:
Email: support@hostivus.com
Please allow up to 48 hours for a confirmation of your cancellation request.