Last Updated: October 26, 2023
At Hostivus, we dedicate resources immediately upon your subscription to design, develop, and host your website. Due to the digital, service-based nature of our work and the instant allocation of our team’s effort, we maintain a strict no-refund policy for our monthly subscription fees.
No Refunds for Subscription Fees
All subscription plans operate on a recurring monthly basis. Fees are considered earned upon payment for the upcoming service period. We do not provide refunds or credits for partial months of service, unused periods, or if you decide to cancel your subscription mid-billing cycle. Your service access and benefits continue until the end of your current paid billing period.
Cancellation Process
You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellation will stop all future charges. You will not be charged again, but you are responsible for any charges already incurred. We do not provide back-dated refunds.
Exceptional Circumstances & Discretion
We value fairness. In the rare event of a prolonged, documented service failure on our part that we cannot resolve (e.g., extended, unplanned downtime not covered by our SLA), you may contact us to discuss a potential account credit for future service, at our sole discretion. This is not a refund of past payments.
Billing Errors
If you believe a billing error has occurred, you must notify us in writing within 30 days of the charge date. We will investigate and, if an error is found, issue a corresponding correction.
Contact for Billing Issues
For any questions regarding charges or to discuss your specific situation, please contact our billing department:
Email: billing@hostivus.com
Your understanding of this policy allows us to offer our high-quality, dedicated service at a transparent and affordable monthly rate.